619 Hemtags

FAQ

I have a question about my order. What should I do?

Once you place your order and it is ready to ship, you will receive an email with shipping information. In most cases, tracking will be included, unless tracking is unavailable as is the case with some International orders. If you can't find what you're looking for in your Dashboard, feel free to slide in our dms. Contact us via email through our website or directly at [email protected], anytime, day or night. We'll get you squared away.

How long will it take for my order to reach me?

Each order is made by a human, by hand, from start to finish at the time your order is processed. That means we don't carry inventory. We make each item from scratch. The fulfillment period for your order generally takes between 2 - 7 business days until it ships. Once shipped, the time it takes to get from us to you depends on the type of shipping you select which will be provided at checkout. In the US, there will be options anywhere from 1 - 8 business days; Internationally, there will be options anywhere from 1 - 20 business days. Once your item ships, you will receive confirmation, via email, with tracking (unless unavailable as is the case in certain International areas). If for some reason you experience shipping issues once we've dispatched your order, please contact your carrier as we cannot be held responsible for shipping delays.

I'm sure I'll love my order, but what is your return policy, just incase?

Everything we offer is custom made at the time you order. That means from printing to cutting to stitching to shipping, the entire process is completed by a real, live human being, by hand. For this reason, we generally do not accept returns and cannot issue refunds. However, in the unlikely event you receive something that has been damaged in transit, all is not lost. We add insurance to most of our shipments, so contact the carrier with details of your issue and usually, they can resolve such issues. But we know stuff happens. If it just ain't right, send us clear, well-lit pictures of any damage with a concise explanation of the issue to [email protected] right away, and we'll do our best to help resolve the issue.

Do you have a physical location where I can try before I buy?

In order to provide an opportunity for more people to experience our brand while keeping overhead lower, we're currently an online-only atelier. However, this gives us the freedom to move around more, so be sure to sign up to become a 619 Insider and follow us on social media for exclusive invitations to pop-up experiences and capsule collection features.

How is my order made and where is it coming from?

We believe in a thing called, 'sweat equity,' and we keep our business in the United States, first, before outsourcing. Most of our apparel and merchandise is made by hand, by human beings, right here in the USA. But as a global lifestyle brand, some of our merchandise is fulfilled in either of our studios in Mexico or Europe to better service our International clients.

I'm a retailer and would love to be a stockist of your line. Do you wholesale?

We'd love to license your shop to stock our brand(s), but there are some criteria we need to verify before we can extend wholesale licensing. We're selective, but the process is simple. Just shoot us an email at [email protected] and we'll share a private portal to get the ball rolling.

Do you offer promotions?

Custom apparel ain't cheap... but we have minimized our overhead to offer competitive pricing for premium quality with most of our merchandise. But we reward our fans, followers, and family occasionally with limited promotions in the forms of promo codes and occasional invitation-only sales. Sign up to become a 619 Insider and be sure to follow us on Social Media where we share our news, first. We're pretty easy to find.

How do we contact you for press-related inquiries or placements?

We look forward to working with your publication or fashion house! Contact us at [email protected] for press-related or placement opportunities.
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